Customize it

Make the guide feel like part of your site, and set the tone it speaks in.

Appearance

Open your guide’s page → Customize avatar. Changes preview live and apply to the chat bubble on your site.

Avatar & shape

Pick the mascot character, head shape, eyes, ears, and accessories - or keep it minimal.

Color

Tint the guide to match your brand.

Greeting

The first line a visitor sees when the chat opens.

Reactions

How the avatar reacts while thinking, replying, or on an error.

Overriding colors with CSS

Theme colors apply to both light and dark mode. If you need finer control, set --ik-* CSS variables on your page - your CSS always wins over the theme editor.

How it behaves

On your guide’s page → Instructions, set its tone, persona, and any do’s and don’ts (e.g. “Always offer the help-center link if you can’t complete a request”). It follows these on top of its built-in rules and the tasks you taught it.